Terms & Conditions

 

1. General Information

 

Welcome to Sugar and Mehl. By accessing or using this website, you agree to be bound by the following Terms and Conditions. If you do not agree with any part of these terms, please do not use the website.

Sugar and Mehl operates in Switzerland and provides homemade savory pies and other food products exclusively upon prior communication and agreement with the customer.

 

2. Nature of the Website

 

This website does not operate as an online shop (e-commerce).
No products are sold directly through the website, and no online payments are accepted.

All orders are placed only after personal communication with the customer via contact forms, email, phone, or social media, and are confirmed manually.

 

3. Orders & Agreements

 

  • Submitting a contact or order request through the website does not constitute a binding contract.
  • Orders are considered confirmed only after explicit agreement between Sugar and Mehl and the customer.
  • Prices, availability, delivery or pickup details are agreed individually.

Sugar and Mehl reserves the right to refuse or cancel any order at its discretion.

 

4. Payments

 

Payments are not processed through the website.
Payment method, timing, and conditions are agreed directly with the customer outside the website.

 

5. Food Products & Allergens

 

All products are handmade and may contain or come into contact with common allergens (such as gluten, dairy, eggs, nuts).

Customers are responsible for informing Sugar and Mehl of any allergies or dietary requirements before placing an order.
Sugar and Mehl cannot be held liable for allergic reactions if such information was not communicated.

 

6. Use of the Website

 

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site.

Unauthorized use of the website content is prohibited.

 

7. Intellectual Property

 

All content on this website, including text, images, logos, and designs, is the property of Sugar and Mehl unless otherwise stated. 

No content may be copied, reproduced, or distributed without prior written permission. Some of the images and icons used on this website have been sourced from Freepik. We acknowledge the talent of the contributors and use these resources under the Freepik Free License

 

8. Data Protection & Privacy

 

Sugar and Mehl collects personal data only through contact forms (such as name, email address, and message content).

  • The collected data is used solely for communication and order-related purposes
  • Personal data is not shared, sold, or transferred to third parties
  • Data is handled in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and relevant Swiss data protection regulations

For more details, please refer to our Privacy Policy.

 

9. Limitation of Liability

 

Sugar and Mehl shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or from any agreements made outside the website.

The website content is provided “as is” without warranties of any kind.

 

10. External Links

 

This website may contain links to external websites. Sugar and Mehl has no control over and assumes no responsibility for the content or practices of third-party websites.

 

11. Changes to Terms & Conditions

 

Sugar and Mehl reserves the right to modify these Terms and Conditions at any time without prior notice.
Changes will become effective upon publication on this page.

 

12. Governing Law

 

These Terms and Conditions shall be governed and interpreted in accordance with the laws of Switzerland.

 

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Whether you have a question about our flavors, need help customizing your order, or want to discuss a special event, we are here to help. Fill out the form below with your details and we will get back to you as soon as possible to make your sweet (or savory) dreams come true.

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